What you are looking for?
Replacements
We do not accept general returns. However, if your item is defective or damaged upon arrival, we will offer a replacement free of charge. This replacement policy is valid for 30 days from the date of delivery.
To qualify, please contact us via email with clear photos showing the defect or damage. If approved, we will ship a replacement to you as quickly as possible.
Please do not return your item without first contacting us, as our return address may vary.
Refunds
Refunds are only issued if:
The item is missing or defective and a replacement cannot be provided.
You are eligible for a replacement but we are unable to fulfill it.
If your refund is approved, it will be processed to your original method of payment within 7 business days.
Exchanges
We allow exchanges only within 24 hours of placing your order and only for non-customised items (e.g., no custom name or print).
To request an exchange, please email us immediately with your order number and desired change.
Customised Orders
Items with custom prints (e.g., personalised names) are not eligible for exchanges or returns unless they arrive damaged or with a printing error.
Shipping & Contact
You are responsible for shipping any return items back to us. Shipping fees are non-refundable. If the value of your return is over USD 50, we recommend using a trackable shipping service.
For all return or exchange enquiries, contact us first at [email protected].
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